How Long Will An Order Take?

Current dispatch times are 3-5 business days (2-3 weeks for solid gold). Dispatch dates can be viewed in the following places:
1. Item Description
2. Checkout
3. Order Confirmation email

You will receive an email notification with a tracking link as soon as your order is complete.
Requests for order updates will receive an automated response while we continue to carefully handcraft orders as quickly as possible.

If you have purchased for an event and are now running out of time, you may purchase upgrades here:

Australia <4 business days
International <9 business days
International DHL Courier <7 calendar days
Rush Order

Make My Order ASAP / I need my order by …., thanks!

For fairness of all of our valued customers, requests to make orders ahead of others will not be honoured. Please check dispatch dates prior to purchase to avoid disappointment.

Get in touch to discuss your deadline prior to purchase so we can recommend a $25 Rush Order, if time permits.

If you would like to upgrade to Express Post for speedier delivery, select the Express option at checkout.
Upgrading to Express Post does not turn the order into a Rush Order; it will be produced in the standard timeframe but is delivered more quickly.

Can I Send My Personalisation Details To You Later?

Orders are processed in order of receipt of all engraving details so your dispatch date may need to be updated if details are not ready at purchase. This is totally ok and we are more than happy to wait for your details until you’re ready.
After 24 hours of receipt of all details, changes to your design cannot be made.

How Will My Order Be Sent?

Most orders are sent as tracked letters in eco-friendly and inconspicuous postal packaging, carefully and thoughtfully packaged inside- perfect for gifts.
Your order will be updated with a tracking number the day it has been dispatched.

How long Will Delivery Take?

Australia Post is currently delivering between 2-5 business days. Due to Covid and adverse weather events there are sometimes delays to be expected.

Can I See A Quick Mock-Up/Proof/Sample?

You can try out each of the 12 available fonts at precioushearts.com.au/fonts
Mock-ups/proofs are available for $25 each, with 2 revisions and will delay your dispatch date also.

When Are You Available To Speak To?

Precious Hearts is located in Australia, so if you place your order outside standard working hours you are always welcome to email and we’ll get back to you as soon as we can.
Short delays of replies may occur on Mondays and Tuesdays after working over the weekend.
For US and EU customers we are generally easily contactable late at night/early in the morning.