How Long Will My Order Take?
Current dispatch times are 4-6 business days (2-3 weeks for solid gold). Dispatch timeframes can be viewed in the following places:
1. Item Description
2. Order Confirmation email
You will receive an email notification with a tracking link as soon as your order is complete.
Requests for order updates will receive an automated response while we continue to carefully handcraft orders as quickly as possible.
If you have purchased for an event and are now running out of time, you may purchase upgrades here:
International <9 business days
Please Make My Order ASAP/ I Need My Order By …., Thanks!
All orders are made asap. For fairness of all of our valued customers, requests to make orders ahead of others will not be honoured. Please check dispatch dates prior to purchase to avoid disappointment.
Get in touch to discuss your deadline prior to purchase so we can recommend a $60 Rush Order, if time permits. Rush Orders are not always available so please get in touch prior to purchase.
Can I Send My Personalisation Details To You Later?
Orders are processed in order of receipt of all engraving details so your dispatch date may need to be updated if details are not ready at purchase. This is totally okay and we are more than happy to wait for your details until you’re ready.
After 24 hours of receipt of all details, changes to your design cannot be made.
How Will My Order Be Sent?
Orders are sent in eco-friendly and inconspicuous postal packaging, carefully and thoughtfully packaged inside- perfect for gifts.
Your order will be updated with a tracking number the day it has been dispatched.
How Long Will Delivery Take?
Australia Post is currently delivering between 2-5 business days. Due to adverse weather events there are sometimes delays to be expected.
Can I See A Quick Mock-Up/Proof/Sample?
You can sample each of the 12 available fonts here
Mock-ups/proofs are available for $30 each, with 2 revisions and will delay your dispatch date also.
My piece has a mark on it that I can see if I turn it to a specific angle, can I return it?
All Precious Hearts pieces are individually handcrafted and hand-finished to a high shine. Precious metals, including 9k & 14k gold, sterling silver, and gold-filled materials are naturally soft reflective surfaces that show what some may deem ‘imperfections’ but are perfectly normal and to be expected with soft precious metals like gold or silver.
While plated jewellery is able to look flawless initially (albeit briefly) due to the chemicals involved to produce a perfect surface, precious metals last much longer but are never able to be as flawless.
Like all natural things on earth, precious metals are perfectly imperfect by nature.
Due to the nature of polished metal, extremely fine polishing marks and microscopic surface lines may be visible under certain lighting conditions, particularly LED and downlights, bright sunlight, or magnified inspection from close distances, especially with modern cameras. These are completely normal characteristics of a hand-finished precious metal item and are not defects, so returns are not accepted for these reasons alone.
Each piece is inspected and photographed (with videos also often taken) prior to dispatch to ensure it meets our quality standards and presents as a highly polished finish under normal viewing conditions.
When Are You Available To Speak To?
Precious Hearts is located in Australia, so if you place your order outside standard working hours you are always welcome to email and we’ll get back to you as soon as we can.
Short delays of replies may occur on weekends while we spend time with our loved ones.
For US and EU customers we are generally easily contactable late at night/early in the morning.
